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UK Help Centre home page - Customer Care
Customer Care
  1. UK
  2. XLMOTO

XLMOTO

Orders and Delivery

  • How to find or to track my order?
  • Shipment methods and costs​
  • If I order now, when will it arrive?
  • I Still haven't received my order
  • Change or cancel an order 
  • How do I get my invoice?
See all 9 articles

Withdrawal and Returns

  • Make a return (Tents excluded)
  • How do I make a size exchange?
  • What are the return costs?
  • The right to return/withdrawal​
  • What is the return time / Where is my return?
  • How to use the Return Portal?
See all 9 articles

Claims and Complaints

  • Claims and Complaints
  • The product is damaged, faulty, incorrect, or it doesn't fit my bike
  • Something is missing in my parcel

Products

  • How to find parts for my bike?
  • When will products be available in stock again?
  • Do you sell gift cards?
  • Size Guide Information
  • Can I order something that is not on the site?
  • Is this product CE-approved? Does it have other safety standards?
See all 7 articles

Payments

  • Payment options and costs

Campaigns

  • What is the discount policy if the return is part of a promotion?
  • Understanding Our Lowest Price Guarantee (LPG)
  • How do I unsubscribe from emails?
  • How do your campaigns work?

Other

  • Contact Customer Care
  • Sponsorship & Representation
  • Contract Language​
  • About the company
  • Information about Brexit
Customer Care - UK
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