If your order has not been delivered, please check the following:
- Check the estimated delivery date and the number of parcels and delivery status here: How to find or to track my order?
- Check with your family, neighbours or check the surrounding areas of your home.
- You can contact the carrier directly at the following numbers to request more details:
- Parcel Force: 0344 8004 466
- Royal Mail: 0247 6937 770
- If the parcel remains untraceable, please contact us.
If you got your order, but something is missing, please check: Something is missing in my parcel