Change the delivery address
For security reasons, it is not possible to completely change the delivery address once your order has been confirmed.
We can only make small corrections, such as correcting a typo or adding a missing apartment number, and only if the order has not yet been prepared.
If you need a correction, please contact our Customer Service team as soon as possible and tell us what needs to be corrected. We will check whether the change is still possible.
If the address cannot be corrected and you are unable to receive the parcel, we will need to wait for it to be returned to our warehouse before we can refund or resend your order. Our return policy may apply.
Change billing details or request a VAT invoice
If you need to change the billing information on your invoice or request a VAT invoice, please wait until your parcel has been delivered.
Once your order has been delivered, contact our Customer Service team and provide:
- Your order number
- Your full billing address, including the company name if applicable
- A valid EU VAT number, if applicable
Our Customer Service team will verify the information and issue an updated invoice when applicable.
Please note: Billing details cannot be modified and an updated VAT invoice cannot be issued before the order has been delivered.