🔋 Batteries (incorrect or defective)

How to report an issue with your battery

We’re here to help with your battery issue. To proceed with a claim, please provide the following photos:

• The battery’s overall condition

• The terminals

• The manufacturer’s label (model number)

These photos allow us to verify the issue and ensure an accurate resolution. 

⚠ Important:

Please do not return the product until you have received our return shipping label and instructions.

If the problem is not visually apparent, please still provide photos for assessment.

You can start your claim by clicking here or by using the contact widget located at the bottom right corner of the page.

Do you need to file a different type of claim?

• 🚚Transport Damage or Delivered Damaged
• 🪖 Helmets
• 🎧 Intercom Devices
• 🏍️ Wrong Product Due to Fitment
• 🎯 Wrong product (not bike fitment-related)
• 🔋 Batteries (incorrect or defective)
• 🥾 Boots & Shoes
• 📭 Missing Item