Returns are free of charge when you use our Return Portal.
The original freight charges are refunded only if the whole order is returned.
- Charges for express delivery, home delivery are never refunded.
Refunds are only processed when the return arrives at the warehouse.
Refunds are made on the original payment method.
Our return label is prepaid, i.e., you do not have to pay for the shipment to the carrier if you return your parcel using our Return Portal. In case you prefer to return your item(s) on your own, any associated cost will not be refunded.
If an order value needs to be exceeded to qualify for a discount this will be applied at checkout with the use of a code if required. If a product/s is returned and the total order value becomes lower than the threshold, the previously applied discount will be deducted from the refund amount. Shipping costs are not included in the total order value.