We display product reviews on our product pages. These are actual customer reviews of the product and serve as guidance to other customers who plan to purchase the product.
How we collect reviews:
Customers are randomly invited to review after their purchase of a specific product. These invites are sent via email by our partner company Yotpo. Yotpo collects all product reviews and stores them for us.
How we ensure reviews are ‘real’ and ‘legit’:
Invitations to review a product will only be sent to customers who bought and paid for the product on our websites. People who did not purchase and pay for the product via our website will not be able to write a review since reviews can only be written via the email invite.
What is collected:
We ask customers to rate the purchased product on a scale from 1 to 5 where 5 is the highest. Customers then write additional comments with their thoughts about the product. It is also possible to upload photos to the review.
How we publish reviews:
Reviews are published after a manual assessment conducted by us. We publish all reviews with some exceptions. We do not publish the following kind of reviews:
- When the reviewer doesn’t review the purchased product but instead writes something else which was on their mind.
- When the reviewer uses foul language or has an aggressive tone (curse words, bullying, threats etc.).
- When the reviewer mentions other companies or their products.