You have 60 days from the date of receiving the parcel to return an item.
- Some articles that can’t be returned. Which products cannot be returned?
Freight charges and return freight charges are not refundable for items returned without an approved claim number* by our customer service team. If your article is not as it should be, please consult this section instead: I got it broken, different, or it doesn't fit my bike
Return times depend of your chosen carrier. You will be informed by an automatic email when we receive your parcel. These are normally processed the same day, or up to a maximum of 2 weeks after receipt during peak periods.