How to make a return (Tents excluded)

Initiate your return and agree with our return policy*

Summary of the Return Policy 

• You have 60 days after the date of receiving to return items to us for a refund.​
• The items must be unused, in original packaging, include the tags and packed in a protective box as you originally received it.
• Tents cannot be returned using this Return Portal. Please follow How to return a tent?
• Return of damaged or incorrect items must be approved by Customer Service for free return. 
• Returns are delivered to us within 3 weeks.​
• Check which items cannot be returned here

How to use the Return Portal?

To access the Return Portal, you must:

1. Enter your Order Number (6XXXXXXX)*
2. Enter the email address you used to place your order (Check you invoice in case of doubt)

* If you need to return an item that was received in a second delivery such as a claim, a split order, a resent order/item, please contact our customer service to get the correct order number to enter in the return portal.

Once in the Return Portal

1. Select the item/s to be returned
2. Select the quantity of item/s returned**
3. Choose your return reason*
   • Arrived too late
   • Incorrect item received: Enter your claim number in the Description section.*
   • Too large
   • Too small
   • Damaged: Enter your claim number in the Description section.*
   • Changed my mind
   • Image/Description was not accurate: Enter your claim number in the Description section.*
4. Agree with this Return Policy to be able to generate the return label.

*To get a claim number, please consult the following page: I got it damaged, incorrect, or it doesn't fit my bike

**If you need to return more than 20Kg or if you need to return more than one parcel from the same order, you will need to create the same number of labels as parcels. ​To do so, select only the items to be returned in each box and download the return label. Repeat the process for each box being returned.

Each return label created is linked to a specific order number.

Please ensure the returned parcel only contains items from that order.  

How to generate the Return Label?

You will be invited to create and download your return label at the last step of this return portal.

1. Select the carrier to do your return.
2. To proceed, you must agree to the return terms and conditions.
3. Enter your email address to receive updates regarding your return.
4. Print the return label and stick it on your return parcel, on top of the old labels, if any.
5. Return the parcel to the nearest Post Office, our address (in Germany) is already filled in
6. When you have dropped off the parcel, make sure that the drop-off point gives you a stamped receipt. Keep it until we receive your return at our warehouse.

Initiate your return and agree with our return policy*

*​Click here to find the full return policy.